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User Knowledge Base

Cases

When a finding exceeds your risk tolerance, we escalate the issue. This escalation becomes a case.

SEVERITY OR RISK TOLERANCE

BlueVoyant experts calculate the severity from the size of the entity, how often a vulnerability shows in findings, and other elements.

But you configure what findings are important. You do not have to use our severity. We escalate cases for you when a finding exceeds your risk tolerance or your security priorities.

To open cases:

  1. Click Findings.

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  2. Click Cases.

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In this section:

An identified cyber risk detected in an organization footprint.

The process by which a finding that exceeds your risk threshold is sent by the BlueVoyant ROC to you or to the vendor for remediation. During the onboarding process, you select who will engage with third-party vendors: BlueVoyant or you.

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