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User Knowledge Base

Support

If the SSO test fails:

  1. Click Request Support.

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  2. A support request opens with data to prepare to send. You can add more information. Make sure this information in the support request is correct:

    • Protocol: OIDC

    • SSO Status

    • IDP Rule status

    • Default setting status

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  3. Click Report Issue.

  4. Track the process of your support case in CDP > Support Cases.

To get more help:

  • Tell your BlueVoyant project manager or client success manager (CSM).

  • Open a support case through CDP Support Cases.

In this section: