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User Knowledge Base

Mean Escalation Age

The Mean Escalation Age is a calculated KPI of how long escalated cybersecurity vulnerabilities are open, from the first escalation to today.

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The process by which a finding that exceeds your risk threshold is sent by the BlueVoyant ROC to you or to the vendor for remediation. During the onboarding process, you select who will engage with third-party vendors: BlueVoyant or you.